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Straight answers about setup, accuracy, voice and pricing. Anything else, write to hello@askthurston.com.
Your free demo bot is live in 24 hours. A full launch takes a few days to a week, depending on how much content he learns and how much tuning it needs. We train him, test and tune his answers with you, then switch him on.
Whatever you already have: your website, help center, PDFs, manuals, policies, spreadsheets and shared drives.
He answers only from your content and shows the source. If it isn’t there, he says "I can’t find that" and offers a person.
You do. Your content stays yours and is used only for your Thurston.
Yes. The same Thurston answers out loud on your website, on a phone line, or on a robot at your event booth.
Tell us which languages your customers use. We confirm coverage for your content during setup.
When someone asks for a person, or he can’t find the answer, he passes the full conversation to your team.
Each plan is a monthly price plus one-time setup, and includes a set number of conversations. A conversation is one chat session, ending after 30 minutes idle. Past your plan, each extra conversation is $0.25. Voice is billed per minute.
Starter, Answers and Support Line run month to month. Network is annual. Annual contracts are offered on every plan.
Yes. He runs on a platform with SOC 2 Type II audited controls, encryption in transit and at rest, role-based access and isolated workspaces.
Thurston is built on SOC 2 Type II audited infrastructure. Independent auditors check those controls every year. Ask us for details.
Yes. The platform is GDPR compliant, with workflows for data retention, erasure and data residency.
With TLS in transit and AES-256 at rest.
Yes. Optional redaction runs in the visitor’s browser and removes detected personal details before a message is sent.
You set role-based permissions. API access uses scoped tokens, and each workspace is kept separate.
Yes. Remove any source yourself at any time, or ask us to erase your content and conversation history.
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Chat with him free. No sign-up. Or write to hello@askthurston.com
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