How it works
Use cases
Industries
Pricing
Try it
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Pricing
Plans that grow with your questions.
A monthly plan plus one-time setup, priced by conversations.
Thurston Starter
$399
/mo
+ $750 one-time setup
300 conversations a month
Website chat
Built from your website and up to 10 PDFs
Cited answers
Content updates each quarter
Start with Starter
Thurston Answers
Recommended
$750
/mo
+ $2,000 one-time setup
750 conversations a month
One product line
Website chat, tuned to your content
Handoff to your team
Monthly report and monthly updates
Start with Answers
Thurston Support Line
Voice
$1,500
/mo
+ $3,500 one-time setup
2,000 conversations a month
Everything in Answers, plus:
A voice line, billed per minute
Dealer and technician mode
Slack or Teams
Start with Support Line
Thurston Network
from
$4,500
/mo
+ setup from $7,500 · annual
Conversations sized to you
Several brands or product lines
Custom actions: orders, warranty
Dealer Hub link
Priority support
A conversation is one chat session. It ends after 30 minutes idle.
Over your plan: $0.25 per conversation.
Voice: billed per minute, price confirmed at signing.
Month to month on Starter, Answers and Support Line. Network is annual.
What he gives back
Your team's time, back.
Three numbers about your team. About 30 seconds.
/ mo
50
50,000
Calls, chats and emails. Thurston handles about 60% of them as conversations.
min
1
60
$
/ hr
$15
$200
How we estimate
Thurston handles 60% of questions first. He fully answers half of those, so 30% of all questions need no person. Hours are those questions times your minutes. Value is those hours times your hourly cost. One full-time person is 160 hours a month.
Conversations are 60% of your questions. Plan cost is the monthly price plus $0.25 for each conversation over the plan. Net savings spread the one-time setup over 12 months.
Your plan
About 600 conversations a month. This plan fits.
40
hours your team gets back each month
$1,800
value of that time each month
About the time of 0.3 full-time people.
Answers plan
750 included
$750 / mo
Setup, spread over 12 months
$2,000 one-time
$167 / mo
Net savings
Value, minus plan and setup
$883 / mo
Setup pays for itself in about 1.9 months.
Chat with Thurston now
Estimates. Freed time is capacity your team gets back, not a payroll cut. We measure your real numbers in your first 30 days.
FAQ
Pricing questions.
All questions
Each plan is a monthly price plus one-time setup, and includes a set number of conversations. A conversation is one chat session, ending after 30 minutes idle. Past your plan, each extra conversation is $0.25. Voice is billed per minute.
Starter, Answers and Support Line run month to month. Network is annual. Annual contracts are offered on every plan.
Your free demo bot is live in 24 hours. A full launch takes a few days to a week, depending on how much content he learns and how much tuning it needs. We train him, test and tune his answers with you, then switch him on.
Bring your docs. Leave with Thurston.
Chat with him free. No sign-up. Or write to hello@askthurston.com
The right answer, with the source, in seconds.
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Hospitality
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All 29 industries
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Contact
hello@askthurston.com
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