Thurston for retail and e-commerce: Shoppers get answers, not a hold queue

How it worksUse casesIndustriesPricingTry itTalk to usFor retail and e-commerceShoppers get answers, not a hold queue.Thurston reads your return policy, shipping rules and product pages. He answers shoppers any hour, with the source.Chat with Thurston nowTry the live demo Chat with him free. No sign-up.A day with ThurstonOne Saturday at your store8:05 amA shopper finds the receipt for a jacket she bought 38 days ago.Shopper asksTodayShe waits in the chat queue, gives up, and leaves a review.With ThurstonYes, up to 45 days with a receipt.Returns Policy, p.2Answered on the spot. Nobody on your team was interrupted.Four moments from one day. Your docs already had every answer.See Thurston on your docsChat with Thurston nowWhat he readsYour docs, as they are.Product pagesReturn policyShipping rulesSize chartsStore proceduresPromotionsUpdates on a schedule you set.Where he answersOn your store siteShoppers ask before they buy, and buy more often.In your storesShoppers scan a shelf code and ask about the product.On your customer lineOrder and return calls get answered from your policy.In Slack or TeamsStore staff check policy without calling head office.Next stepsThen he takes the next step.More on actionsAction 1Start a returnHe checks the window, then sends the label.Action 2Look up an orderStatus and delivery date, without a call.Action 3Hand off to a personBilling problems go to your team with the full chat.Also in products & tradeManufacturersAuto dealersLogisticsConstructionField serviceAll industriesBring your docs. Leave with Thurston.Chat with him free. No sign-up. Or write to hello@askthurston.comThe right answer, with the source, in seconds.ProductVoiceActionsWhy ThurstonTry it liveIndustriesRetailHospitalityHealthcare clinicsSoftwareAll 29 industriesCompanyAbout usTrust and privacyFAQContacthello@askthurston.com© 2026 Ask ThurstonPrivacyAsk Thurston

Thurston for retail and e-commerce: Shoppers get answers, not a hold queue

What he reads

Your docs, as they are.

Product pagesReturn policyShipping rulesSize chartsStore proceduresPromotions

Updates on a schedule you set.

Where he answers

On your store siteShoppers ask before they buy, and buy more often.

In your storesShoppers scan a shelf code and ask about the product.

On your customer lineOrder and return calls get answered from your policy.

In Slack or TeamsStore staff check policy without calling head office.

Next steps

Then he takes the next step.

More on actions

Action 1Start a returnHe checks the window, then sends the label.

Action 2Look up an orderStatus and delivery date, without a call.

Action 3Hand off to a personBilling problems go to your team with the full chat.

Also in products & tradeManufacturers Auto dealers Logistics Construction Field service All industries