Thurston for auto dealers: Every service question, answered from the book
What he reads

Your docs, as they are.

Service schedulesWarranty termsOwner manualsFinancing FAQService desk SOPsInventory notes

Updates on a schedule you set.

Where he answers
On your websiteBuyers and owners get answers at night, when they research.
On your service lineOwners book and ask without waiting for an advisor.
In the showroomA screen by the desk answers while people wait.
In Slack or TeamsAdvisors check terms between customers.
Next steps

Then he takes the next step.

More on actions
Action 1Book a serviceHe offers open slots and books it.
Action 2Send a sales leadBuyer details go to your sales team.
Action 3Hand off to an advisorWith the full conversation attached.
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