Thurston for logistics: Where is it, and what are the rules?
What he reads

Your docs, as they are.

Shipping termsCustoms guidesDriver handbooksRate tablesClaims policyDepot procedures

Updates on a schedule you set.

Where he answers
On your websiteCustomers answer their own shipping questions.
On drivers’ phonesDrivers ask by voice from the cab.
On your customer lineTracking and rules calls get answered fast.
In Slack or TeamsOps staff check rates and rules in seconds.
Next steps

Then he takes the next step.

More on actions
Action 1Look up a shipmentStatus and next scan, without a call.
Action 2Open a damage claimHe checks the window, then opens it.
Action 3Book a pickupHe offers times and books it.
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