Use cases: One Thurston for everyone who asks
Seven ways teams use him

Pick the questions you hear most.

My order arrived damaged. What now?
Sorry about that. Send a photo within 7 days and we'll ship a replacement free. Shipping Policy, p.3
Sam from support joined, with the full conversation

Customer support

Answers 24/7 from your help center, policies and manuals. Hands off to your team with the full conversation.

Fewer repeat tickets. Your team keeps the hard ones.

Ask Thurston how
Do you install in Dayton?
Yes. Want a quote? I'll pass your details to sales. Service Areas
Lead sent to your CRM

Website visitors into leads

Answers buyers the moment they ask, then sends the serious ones to sales with the chat.

No buyer waits until Monday for an answer.

Ask Thurston how
Run time on the X40?
90 minutes on the large battery. X40 Spec Sheet

Sales enablement

Reps get specs, pricing rules and competitor answers in seconds.

Reps answer on the call, not after it.

Ask Thurston how
Is the 24th a paid holiday?
Yes. It's on this year's list. Handbook §7

Onboarding and HR

New hires ask Thurston instead of hunting through the handbook.

New hires get up to speed without pulling people away.

Ask Thurston how
E4 Blocked filter
1Switch the unit off. 2Clean the filter. 3Restart.
Service Manual, p.31

Field and technical help

Error codes, parts and procedures, on a phone in the field.

Fewer calls back to the office. Fewer repeat visits.

Ask Thurston how
Spring brochure PDF
Warranty claim steps 4 steps
Spec table Sheet

Partners and dealers

One place for partners to get specs, warranty steps and marketing files.

Fewer emails asking for the latest file.

Ask Thurston how

Your internal team

One answer source across drives, wikis and tickets.

Less time searching. Answers people can check.

Ask Thurston how
Did we ever fix the login bug for the Lakeview account?
Yes, in the March release. The workaround note is now out of date. Ticket #4471 Release notes Team Wiki
By industry Manufacturers Hospitality Education Software Field serviceRetailHealthcarePropertyAll 29
From answers to actions

Then he takes the next step.

Thurston can open a ticket, start a return or warranty claim, book a meeting, look up an order, or send a lead to your CRM.

More on actions
Before you decide

How it works, out loud and safely.

How it worksLive in about a week.Give him your website, PDFs and drives. Test his answers, then switch him on.Read moreVoiceHe answers out loud too.The same answers on your website, a phone line or a robot at your booth.Read moreTrust and privacyYour content stays yours.Encrypted, access-controlled, and used only for your Thurston.Read more
FAQ

Questions before you start.

All questions