Thurston for field service: The manual, in every tech's pocket
What he reads

Your docs, as they are.

Service manualsParts listsProceduresWarranty termsTraining videosService terms

Updates on a schedule you set.

Where he answers
On a phone in the fieldTechs ask out loud, hands busy, and hear the answer.
On your support lineCallers get the procedure, not a hold queue.
In dispatch Slack or TeamsDispatchers check terms and parts in seconds.
On your websiteCustomers prepare for the visit without calling.
Next steps

Then he takes the next step.

More on actions
Action 1Order a partHe finds the number and starts the order.
Action 2Open a follow-up jobWith notes from the visit.
Action 3Book the visitHe offers windows and books it.
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