Thurston for hospitality: Guest questions, answered before they reach the desk

How it worksUse casesIndustriesPricingTry itTalk to usFor hospitalityGuest questions, answered before they reach the desk.Thurston reads your guest guide, house policies and staff procedures. He answers guests and staff by chat or voice, any hour, with the source.Chat with Thurston nowTry the live demo Chat with him free. No sign-up.A day with ThurstonOne Friday at your hotel6:15 amA guest wakes up hungry and jet-lagged.Guest asksTodayShe calls the front desk. It rings out in the morning rush.With ThurstonYes. 6:30 to 10:00 in the lobby café.Guest GuideAnswered on the spot. Nobody on your team was interrupted.Four moments from one day. Your docs already had every answer.See Thurston on your docsChat with Thurston nowWhat he readsYour docs, as they are.Guest guideHouse policiesMenusStaff proceduresLocal guideEvent packagesUpdates on a schedule you set.Where he answersOn your websiteGuests plan their stay without calling the desk.In the room and lobbyGuests scan a code and ask, day or night.On your phone lineAfter-hours calls get answered from your house policies.In Slack or TeamsNew staff ask Thurston instead of the night manager.Next stepsThen he takes the next step.More on actionsAction 1Book a table or spa slotHe offers times and books it.Action 2Request late checkoutHe checks the policy, then asks the desk.Action 3Send a group leadEvent enquiries go to your sales team.Also in hospitality & placesRestaurantsTravelEvents and venuesGyms and fitnessProperty managementAll industriesBring your docs. Leave with Thurston.Chat with him free. No sign-up. Or write to hello@askthurston.comThe right answer, with the source, in seconds.ProductVoiceActionsWhy ThurstonTry it liveIndustriesManufacturersRetailHospitalityHealthcare clinicsSoftwareAll 29 industriesCompanyAbout usTrust and privacyFAQContacthello@askthurston.com© 2026 Ask ThurstonPrivacyAsk Thurston

Thurston for hospitality: Guest questions, answered before they reach the desk

What he reads

Your docs, as they are.

Guest guideHouse policiesMenusStaff proceduresLocal guideEvent packages

Updates on a schedule you set.

Where he answers

On your websiteGuests plan their stay without calling the desk.

In the room and lobbyGuests scan a code and ask, day or night.

On your phone lineAfter-hours calls get answered from your house policies.

In Slack or TeamsNew staff ask Thurston instead of the night manager.

Next steps

Then he takes the next step.

More on actions

Action 1Book a table or spa slotHe offers times and books it.

Action 2Request late checkoutHe checks the policy, then asks the desk.

Action 3Send a group leadEvent enquiries go to your sales team.

Also in hospitality & placesRestaurants Travel Events and venues Gyms and fitness Property management All industries