Thurston for travel: Every itinerary question, answered
What he reads

Your docs, as they are.

ItinerariesBooking termsChange policyPacking listsGuide handbooksVisa notes

Updates on a schedule you set.

Where he answers
On your websiteTravellers get answers while they compare trips.
On the tripTravellers ask from their phone, any time zone.
On your phone lineFewer calls about what’s already in the pack.
In Slack or TeamsGuides and staff share one answer source.
Next steps

Then he takes the next step.

More on actions
Action 1Change a bookingHe checks the policy, then starts it.
Action 2Send a group leadBig trips go to your sales team.
Action 3Hand off to a personUrgent issues go straight to your team.
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