Thurston for construction: Site rules and specs, one question away
What he reads

Your docs, as they are.

Safety manualsProject specsSite proceduresSubcontractor guidesProduct data sheetsClient handbooks

Updates on a schedule you set.

Where he answers
On a phone on siteCrews ask by voice with their hands full.
In your client portalClients check what happens next without calling.
In Slack or TeamsOffice and site share one answer source.
On your phone lineSub and supplier questions get answered from your guides.
Next steps

Then he takes the next step.

More on actions
Action 1Log a site issueHe records it and alerts the project lead.
Action 2Request a change orderHe starts the form with the details.
Action 3Hand off to a safety leadFor anything that needs a person.
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