Thurston for nonprofits: Donors, volunteers and clients, answered
What he reads

Your docs, as they are.

Program guidesVolunteer handbookDonation FAQsEvent pagesStaff proceduresAnnual reports

Updates on a schedule you set.

Where he answers
On your websiteSupporters get answers without emailing staff.
On your phone lineClients get help finding programs.
On volunteers’ phonesShift questions answered on site.
In Slack or TeamsStaff find procedures fast.
Next steps

Then he takes the next step.

More on actions
Action 1Sign up a volunteerHe collects details and sends the next steps.
Action 2Send a donor enquiryTo your development team.
Action 3Hand off to a caseworkerFor anything personal.
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