Thurston for veterinary clinics: Pet owners ask. Thurston answers calmly
What he reads

Your docs, as they are.

Vaccine schedulesAftercare sheetsClinic policiesFee guidesFormsFront desk SOPs

Updates on a schedule you set.

Where he answers
On your websiteOwners find answers before they call.
On your phone lineRoutine calls answered, urgent ones passed on.
By emailCommon questions get a cited reply.
In Slack or TeamsStaff check policies fast.
Next steps

Then he takes the next step.

More on actions
Action 1Request an appointmentHe collects details for your team.
Action 2Send a reminderHe sends the next vaccine date.
Action 3Hand off urgentlyEmergencies go straight to your staff.
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