Thurston for senior living: Families ask. Thurston answers kindly
What he reads

Your docs, as they are.

Resident handbookServices guideVisiting rulesDining SOPsMove-in packsActivity calendars

Updates on a schedule you set.

Where he answers
On your websiteFamilies research without calling the office.
On your phone lineCalm, clear answers to common questions.
In the lobbyVisitors check the day’s schedule.
In Slack or TeamsStaff find procedures quickly.
Next steps

Then he takes the next step.

More on actions
Action 1Book a tourHe offers times and books it.
Action 2Send a family enquiryTo your admissions team.
Action 3Hand off to care staffFor anything about a resident’s care.
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