Thurston for utilities: Outages, bills and moves, answered
What he reads

Your docs, as they are.

Tariff sheetsBilling FAQsService rulesDiscount programsOutage proceduresSafety notices

Updates on a schedule you set.

Where he answers
On your websiteCustomers solve billing and moving questions themselves.
On your phone linePeak call days get answered without long holds.
In your appCustomers ask from their account.
In Slack or TeamsAgents find the right rule in seconds.
Next steps

Then he takes the next step.

More on actions
Action 1Start or stop serviceHe collects the details and submits it.
Action 2Set up a payment planHe checks eligibility, then starts it.
Action 3Hand off to a personSafety issues go straight to your team.
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